Hela88 Terms and Conditions

1 Account Registration & Eligibility

hela88To register, you must meet the following requirements. If these conditions are not met, you are not eligible to create an account. Any account created using false information may be suspended or permanently closed at any time.

• You must be at least 18 years of age and online gaming must be legally permitted in your country of residence.
• Each individual may only open one account. Members of the same household must each play from a different payment method and device.
• All information provided at registration — including your name, date of birth, address, and mobile number — must be accurate and match your official ID.
• Creating an account using false or someone else's information is strictly prohibited and will be treated as a criminal offense.
• As part of account verification, hela88 may request a national ID, passport, or other government-issued documents at any time.
• Once registration is complete, you are solely responsible for the security of your account. Your password should never be shared with anyone.

2 Deposit, Withdrawal & Payment Policy

hela88Financial transactions are fully secure and transparent. We support all major payment methods available in Bangladesh. However, certain important rules must be followed.

• The minimum deposit amount is BDT 100 and the minimum withdrawal amount is BDT 500. Maximum limits vary depending on your account level and verification status.
• Deposits must be made from your own payment method only. Deposits from third-party accounts are not accepted.
• You must complete KYC (Know Your Customer) verification before a withdrawal can be processed. Withdrawals will not be handled without completed verification.
• Withdrawals are typically processed within 30 minutes to 24 hours. Larger amounts may require additional verification.
• If any transaction is suspected of involving money laundering or fraud, hela88 reserves the right to freeze the transaction and notify the relevant authorities.
• Deposits cannot be cancelled. Once credited to your account, funds can only be accessed through a withdrawal.

3 Bonus & Promotion Terms

hela88A variety of bonuses and promotional offers are available. Each offer comes with specific terms that must be followed.

• The welcome bonus is available to first-time registrants only. If the same individual claims a bonus using multiple accounts, both accounts will be terminated.
• To withdraw bonus funds, you must meet the applicable wagering requirements — typically 30–40x the bonus amount.
• Attempting to exploit bonuses in violation of the rules (bonus abuse) is strictly prohibited. If detected, the bonus and any associated winnings will be forfeited.
• Cashback offers are generally provided on a weekly basis and can be withdrawn directly.
• The referral bonus will only be awarded once the referred person registers, makes their first deposit, and places the required amount in bets.
• Hela88 reserves the right to modify or cancel any promotion or bonus offer without prior notice.

4 Betting & Gaming Rules

hela88All games and betting activities on the platform are governed by specific rules. It is your responsibility to familiarize yourself with these rules before playing.

• All game outcomes are determined by an internationally certified Random Number Generator (RNG), ensuring they are completely fair and random.
• Once a bet is confirmed in Sports Betting, it cannot be cancelled unless the event is cancelled or voided due to unforeseen circumstances.
• If a game is interrupted due to a technical issue, the outcome will be determined based on the system records at the time of the interruption.
• If abnormal winnings are obtained through the use of multiple accounts, bots or automated software, or by exploiting vulnerabilities in the game system, the account will be terminated and winnings forfeited.
• In Live Casino games, the dealer's decision is final. In the event of a technical error, the ruling of hela88 management will be considered binding.

5 Account Suspension & Termination

In the following circumstances hela88 We reserve the right to temporarily suspend or permanently close any account without prior notice.

• If false or incorrect information is provided during registration.
• If evidence of operating multiple accounts is found.
• Engaging in bonus abuse, collusion, or any form of fraudulent activity.
• If there is suspicion of money laundering or involvement in any illegal activity.
• If KYC verification fails or you refuse to provide the required documents.
• Harassing other members or staff on the platform.

6 Privacy & Data Protection

hela88 We are fully committed to protecting the privacy of your personal information and adhere to international data protection standards.

• Your registration details, transaction history, and gaming activity data are stored securely and are not shared with third parties.
• Information may be disclosed to relevant authorities upon request due to legal obligations.
• This site uses cookies. By continuing to use the site, you consent to our cookie policy.
• For more details, visit our Privacy Policy Read the page.

7 Responsible Gaming Policy

hela88 We believe gaming is a form of entertainment. We encourage all players to play responsibly. Our responsible gaming tools are available to everyone at no cost.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on the maximum amount you can lose within a given time period.
• Session Limit: Set a time limit for your gaming sessions.
• Cooling-Off Period: Temporarily suspend your account for anywhere from 24 hours to 6 weeks.
• Self-Exclusion: If you wish to stop playing permanently, you can make use of the self-exclusion option.

For more information on responsible gaming, visit our Responsible Gaming View the page.

8 Limitation of Liability & Dispute Resolution

hela88 Every effort is made to resolve all disputes fairly and transparently. However, there are limits to our liability in certain situations.

• Hela88 is not liable for incomplete games resulting from internet disconnection, power outages, or issues with your device.
• If a dispute arises, please contact our customer support team first. The support team will aim to resolve the issue within 48 hours.
• If your issue cannot be resolved through support, you may file a complaint with our licensing authority.
• Any disputes arising from these terms will be resolved through international arbitration.