Introduction
hela88 (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online gaming platform that upholds the highest standards in protecting its users' privacy. This Privacy Policy explains what information is collected when you use the hela88 website, why it is collected, how it is used, and how it is kept secure.
Our Privacy Policy complies with international data protection law (GDPR) and applicable local laws. Compliance with this policy is mandatory for all our staff and partners. By registering with or using hela88, you consent to this Privacy Policy.
Why We Are Trustworthy
The hela88 Privacy Policy is built on three core pillars — transparency, security, and your control.
SSL Encryption
Our entire site is secured with 256-bit SSL encryption. Every transaction and data exchange takes place over a completely secure channel.
No Data Sales
Hela88 never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.
Your Control
You may request to view, correct, or delete your information at any time. You have full rights over your data.
Licensed Platform
Hela88 operates under an internationally recognized license. Our data management practices are regularly audited by independent third parties.
Secure Storage
All your information is stored on encrypted servers. Firewalls and multi-layer security measures are in place to prevent unauthorized access.
No Spam
Your email address or phone number is never used for unsolicited advertising or spam. Only relevant communications are sent to you.
Full Privacy Policy
1 What Information We Collect
hela88 Various types of information are collected in order to provide our services. This data falls into two main categories — what you provide directly and what is collected automatically.
Information you provide directly:
Automatically Collected Information:
- IP Address and Geographic Location (country level)
- Browser type, version & operating system
- Site entry time, session duration, and pages visited
- Device Identifier (Device ID) Information
- Cookies & Session Data
- Gaming History & Transaction Records
2 Purpose of Data Collection
hela88 Your data is collected only for specific, legitimate purposes. We do not collect or retain any information beyond what is necessary.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation and Verification | Name, email, phone, ID document | Contractual Obligations |
| Payment Processing | Payment details, bank/mobile account | Contractual Obligations |
| KYC Verification | ID document, photo, address | Legal Obligations |
| Fraud Prevention | IP, device, and transaction history | Legitimate Interest |
| Customer Support | Contact details, support history | Contractual Obligations |
| Promotional Offers | Email and gaming preferences | Consent |
3 Cookie Policy
hela88 Cookies are used on the website. Cookies are small text files stored in your browser that help us improve your experience on our site.
- Essential Cookies: Essential for login sessions, security tokens, and core site functionality. These cannot be disabled.
- Performance Cookies: Used to understand which pages are most frequently visited. All data is collected anonymously.
- Functionality Cookies: Used to remember your language preference, theme settings, and other personalized configurations.
- Targeting Cookies: Used to show you relevant promotions. You can disable these through your browser settings.
4 Data Sharing & Third Parties
hela88 Your personal information is never sold or rented to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances.
- Payment Processors: Only the information necessary to process transactions is shared with payment gateways such as Mobile Banking, Nagad, and Rocket.
- KYC Verification Services: Limited information is shared with licensed third-party verification services to confirm your identity.
- Game Software Providers: Only the minimum information necessary to run games may be shared with game developers.
- Legal Authorities: We are legally required to disclose information to the relevant authorities upon receipt of a court order or official government directive.
- Fraud Prevention: Information may be shared with international regulatory authorities to detect money laundering or fraud.
5 Data Retention Period
hela88 Your information is not retained longer than necessary. Unless required by legal obligation or legitimate business reason, data is deleted after the applicable retention period.
- Account Information: Retained while the account is active and for up to 5 years after closure.
- Financial Transaction Records: Retained for up to 7 years in accordance with international financial regulations.
- KYC Documents: Retained for up to 5 years after account closure.
- Gaming History: Active records are typically retained for up to 2 years.
- Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies generally expire after 1–12 months.
6 Your Rights
You hold the following rights regarding your personal information. To exercise any of these rights, please contact our support team.
- Right to Know: You may request details on what information we hold about you and why.
- Right to Rectification: You may request that any incorrect or incomplete information be corrected.
- Right to Erasure: Under certain conditions, you may request that your data be deleted ("Right to be Forgotten").
- Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
- Right to Portability: You may request a copy of your information in a structured, machine-readable format.
- Right to Object: You may object to your data being used for marketing purposes.
- Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.
7 Protection of Minors' Data
hela88 Strictly no services are provided to anyone under the age of 18. We do not knowingly collect information from minors.
- Age verification is carried out at the point of registration.
- Age verification is carried out as part of the KYC process.
- If a minor's data is collected inadvertently, it will be deleted immediately upon discovery.
- If a parent or guardian believes their child's information has been collected by us, please contact support immediately.
8 Information Security Measures
Protecting Your Information hela88 Industry-leading technical and organizational security measures are in place.
- 256-bit SSL/TLS Encryption: All data transfers are completed through encrypted channels.
- Multi-Factor Authentication: An additional verification layer is in place when accessing your account.
- Firewall & Intrusion Detection: Systems to detect and prevent unauthorized access are active 24/7.
- Regular Security Audits: Regular penetration testing is conducted by third-party security specialists.
- Data Backup: Data is regularly backed up to a secure, encrypted backup system.
- Staff Training: All staff receive regular training on data protection practices.
9 Policy Updates
hela88 This Privacy Policy may be updated at any time. We will notify you in advance of any significant changes.
- When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the site after any updates will be considered acceptance of the revised policy.
- Previous versions of this policy are available upon request.